Your Order
1. Orders received before 2:00 PM eastern will usually be shipped the same working day. Orders placed on a weekend or major holiday will ship the next working day. Please note that air shipments that are shipped on Friday will NOT be delivered Sat. or Sun. by UPS. UPS Ground Delivery Schedule

2. Holiday Rush - To treat all of are customers fairly, orders are processed in order received. Although every effort is made to prioritize air shipments, we cannot guarantee same or next business day shipping during the busy holiday season. (Nov.-Jan.)

3. Your credit card will not be charged until your order is ready to ship! This does not apply to orders drop shipped direct from the manufacturer.
In the event that your order can not be shipped due to credit card address verification, insufficient funds, missing or incorrect card numbers etc. you will be notified via e-mail or by phone.

4. Once you have placed your order, order details will be sent to you instantly via email.

5. Tracking numbers are sent automatically (UPS only) via e-mail, usually within 24 hours after order has been shipped. Note: Your email address must be correct and your email account must not have any Spam blocking software installed.

Back Orders
Although this web site offers stock monitoring and alerts the customer if an item is out of stock, this is not always 100% timely accurate due to data entry etc. In the event that we are out of stock on an item, you will be notified via email or telephone. All orders over 30 days old are automatically canceled unless agreement is made between customer and us.

Address Corrections
We are not responsible at any time for incorrect address information or products ordered. Please be sure to check your order email confirmation closely. If you have found that you made an error, contact us immediately using our Contact Form.

Cancellations
Orders cannot be canceled once placed. Cancellations are only accepted if item or items ordered are out of stock when inquiring. Your order is not considered canceled until you receive email confirmation with a cancellation number from us. We reserve the right to refuse any order placed on this site.

Undelivered Shipments
Customers are responsible for shipping charges for refused or undeliverable shipments for reasons beyond the control of Carrier. There also will be a 10% restocking fee that applies.

Satisfaction Guarantee - Return Policy

Please read our guidelines below...

Return any item for any reason within 30 days from the date shipped.
(Holiday purchases made between Nov. thru Dec., returns are extended to Jan. 31)
We will gladly exchange your merchandise or issue a refund. Absolutely no returns accepted for any reason after 30 days. We are not responsible for return shipping or charges.

Please note there are no refunds on shipping charges and a 5% credit card fee is deducted on all refunds as we are initially charged this fee from the credit card banks on every sale.

Returns must have copy of sales receipt, all packaging, parts, accessories, blank warranty cards, manuals, etc. The merchandise and packaging must be clean and in new, resalable condition without any tape added to the original merchandise container. Returns must be packed inside a shipping box. If these guidelines are not met merchandise may be refused or shipped back to the customer.

Please contact us for a return authorization number using our Return Form.
Any returns received without the RA # on the outside of the box will be refused.